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templates /customer surveys

Extract key data from customer surveys
automatically

Automate feedback processing with fast, accurate extraction of ratings, responses, and customer information from surveys for streamlined customer insights and analysis.

Customer name
Customer email
Customer ID
Survey date
Survey type
Customer name
Customer email
Customer ID
Survey date
Survey type
Customer name
Customer email
Customer ID
Survey date
Survey type
Product/service name
Question number
Question text
Question type
Rating or score
Product/service name
Question number
Question text
Question type
Rating or score
Product/service name
Question number
Question text
Question type
Rating or score
Response text
Overall rating
NPS score
Average rating
Customer name
Response text
Overall rating
NPS score
Average rating
Customer name
Response text
Overall rating
NPS score
Average rating
Customer name
Customer email
Customer ID
Survey date
Survey type
Product/service name
Customer email
Customer ID
Survey date
Survey type
Product/service name
Customer email
Customer ID
Survey date
Survey type
Product/service name
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use cases

From customer surveys to structured feedback data

challenge

Customer surveys contain valuable feedback, but manually extracting ratings, responses, and customer information is time-consuming and doesn't scale with high volumes.

solution

Raydocs helps you instantly extract and structure survey data, enabling faster analysis, automated sentiment tracking, and seamless integration with CRM systems — regardless of survey format or language.

Customer feedback analysis
NPS and satisfaction tracking
Product improvement insights
Service quality monitoring
Market research automation
Customer experience analytics
fields

Capture essential fields, customize as needed

Each template defines the most relevant fields for a certain document type, ready to use. Every field can be customized, added, or removed as needed.

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customer survey
Field Name
Type
Description
Customer Information
Group
Details about the respondent
Customer name
Text
Name of the survey respondent
Customer email
Text
Customer's email address
Customer ID
Text
Customer identifier if available
Survey Information
Group
Survey metadata
Survey date
Date
Date the survey was completed
Survey type
Text
Type of survey (NPS, satisfaction, feedback, etc.)
Product/service name
Text
Product or service being evaluated
Survey Questions
List of items
List of questions and responses
Question number
Number
Question sequence number
Question text
Text
Text of the survey question
Question type
Text
Type of question (rating, multiple choice, text, etc.)
Rating or score
Number
Numeric rating or score if applicable
Response text
Text
Text response or selected option
Summary Scores
Group
Overall survey scores
Overall rating
Number
Overall satisfaction rating
NPS score
Number
Net Promoter Score if applicable
Average rating
Number
Average of all question ratings
Add new field
live demo

Try out the demo

See how Raydocs extracts ratings, responses, and customer information from surveys in seconds.

raydocs.com
Document

Customer_Survey.pdf

Extracted just now·Completed in 35s
Customer nameJohn Smith
Overall ratingGood
Question 1 ratingGood
Question 2 ratingNeutral
Survey date15 Jan 2024

Available very soon

We're putting the finishing touches on our interactive demo. Stay tuned!

how it works

Say goodbye to manual data extraction

Ingest documents at scale, extract key data points, and export with ease. Everything can be done via API.

Ingest
1Ingest

Drag-and-drop files, email, sync a secure folder, or use our API. Raydocs ingests unlimited files in one go.

Analyze
2Analyze

Raydocs structures each document, applies your extraction template, and captures every required data point—complete with source links and confidence scores. All accessible via API.

Export
3Export

Export to Excel or stream the structured data straight into your analytics and business systems via API for instant reporting and insight.

security

Built for
privacy critical workflows

security

AES-256 encryption

EU or US data residency

Full audit trail for every document and data point

support

Backed by
responsive support

support

Personalized onboarding and template setup

Managed service by default, optional self-serve

Fast responses via Slack, email or support portal

Frequently asked questions

Does it work with scanned PDFs?

Yes—our built-in OCR technology processes scans, tables, and footnotes seamlessly.

How accurate is it?

We achieve 99%+ field-level accuracy on our benchmark set, and every extracted value displays its source for verification.

Does it handle industry-specific metrics?

Absolutely—our team will configure it to your needs.

Where is the data stored?

All data is processed and retained in EU data centres (US residency available on request).

CTA Background

Turn documents into structured, auditable data